25 Years on the Climate Beat

25 Years on the Climate Beat

Decreasing Customer Satisfaction with Home Insurance

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Why Is Everyone Grumbling About Home Insurance Lately?

Ever noticed how a simple thing like making a home insurance claim can suddenly make you yearn for the good old days when the most complicated decision was choosing between paint colors for your living room? Well, you’re not alone in feeling that something’s off. As sky-high home insurance costs become the norm, the sluggish pace of claims processing and repair work is really starting to cramp everyone’s style.

A peek into a recent J.D. Power study shows a not-so-pretty picture: the timeline from filing a claim to fixing your home has ballooned dramatically. Picture this: the average repair cycle has stretched to a loooong 24 days, up by six days just since last year. And yes, that’s contributing big time to why many are seeing red when they think about their home insurance.

Feeling the pinch yet? Hold tight, because the overall customer happiness is also taking a hit, with satisfaction scores tipping downwards from 874 to a not-so-spectacular 869 out of a possible 1,000 points.

What’s Taking So Long?

According to Mark Garrett from J.D. Power, it boils down to an uptick in both the number and seriousness of claims. Ever dealt with the aftermath of a catastrophic weather event? Or waited endlessly for a contractor because of relentless supply chain issues? If yes, then you know exactly what we’re talking about.

Why Are Homeowners Feeling the Blues?

The claims process seems to be moving at a snail’s pace at every turn—from evaluating damages and green-lighting the funds, to actually getting the repairs wrapped up. It appears that the magic number is three weeks; surpass that, and homeowner frustration starts skyrocketing. And don’t even get me started on those premium hikes!

A report from Guaranteed Rate Insurance throws more light on the issue: the national average yearly cost for home insurance shot up to $1,723 in 2023 from a far more digestible $1,276 back in 2021. Thanks also to last year’s whopping 28 mega-disasters. So, not only are insurers bumping up premiums to cover their losses, but they’re also trying to brace themselves against the rising home repair costs.

And sure, opting for a policy with a higher deductible might seem like a smart move to save some bucks. But guess what? It’s a bit of a gamble. If Murphy’s Law kicks in and you do end up filing a claim, satisfaction levels tend to plummet.

For the Curious Minds

If you’re now hovering over your mouse, tempted to dive deeper into this homeowner’s insurance conundrum, here’s a heads-up on what Money’s serving:

  • The 7 Best Homeowners Insurance Companies of February 2024
  • How 6 Million Homeowners Are Cutting Corners on Coverage Due to Pricey Premiums
  • Forecasting the Upcoming Trends in Home Insurance Rates for This Year

These pieces promise to shed more light on how to finesse your way through the increasingly intricate world of home insurance without losing your shirt.

And if you’re on the hunt for new or more pocket-friendly coverage, give QuoteWizard a whirl. They offer personalized quotes faster than you can say “repair estimate” and all through licensed professionals who really know their stuff.

So, as you navigate this bumpy road of home insurance, remember, knowledge is power—or at least it’s a great way to avoid another headache. Stay covered, friends!

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